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Common questions

Frequently asked questions

We provide answers to your most pressing inquiries about our event management services and processes.

A: A:  Yes, Patrons attending events will be permitted to carry wristlets or (1) clear plastic bag that does not exceed 12’X6”X12”.  Please see below for size reference.

A: Venue box office, venue website and ticketmaster.com are the ONLY official sources for the venue tickets.  We cannot guarantee the validity of tickets purchased on third party ticketing sites and entry is not guaranteed.

A: Tickets for shows at the Aretha are ONLY sold at the Aretha Box Office, thearetha.com or ticketmaster.com. We cannot guarantee the validity of tickets purchased on third party ticketing sites and entry is not guaranteed.  Refunds will NOT be issued for tickets purchased on third party sites.

A:  All sales are final. Refunds are available for rescheduled or canceled shows through the ticket purchasers’ original point of purchase. Please keep in mind that support acts and show times are subject to change at any time and this does not warrant a refund.  

Ticketmaster: If you purchased from Ticketmaster, please visit www.ticketmaster.com for specific ticket refund or exchange information.

Connect with us to discover how we can elevate your events. Contact us at TBD