Proposals are no longer being accepted
Proposals are no longer being accepted
SECURITY SERVICES
TRP NOW, INC.
Venue Management Partner for Clayton County Public Schools
THE NEW ARENA – CLAYTON COUNTY
LOCATION: MORROW, GEORGIA – 8,000 SEAT ARENA
PROPOSAL DUE: Wednesday, November 12, 2025
- SUMMARY AND BACKGROUND
TRP NOW, Inc. is seeking proposals for security services at The New Arena in Clayton County. (“The Arena”) to ensure the safety of all occupants. This Request for Proposal (RFP) will be used to solicit and thoroughly evaluate proposals based on the listed criteria, ultimately selecting the candidate that best aligns with TRP Now, Inc.’s objectives.
Formed in 1996, TRP NOW, Inc. has grown to be a significant source for entertainment and events services in Detroit. In 2025, TRP Now, Inc. was awarded the contract to manage and operate the 8,000-seat Clayton County Schools Arena13. Events produced by TRP Now, Inc. have served hundreds of thousands of people. Due to the nature of the business and the significant number of people served, it is imperative to acquire a security service that can handle this volume efficiently and professionally.
2. PROPOSAL GUIDELINES
- Proposals will be accepted until November 12, 2025. Any proposals received after this date and time will be returned.
- All proposals must be signed by an authorized representative or official agent of the company submitting the proposal.
- Contract terms will be negotiated upon selection of the winning bidder. All contractual terms and conditions will be subject to review by TRP Now, Inc..
The proposal should contain:
- Number of years in business
- Number of employees
- Liability Insurance and worker compensation proof of coverage
- Licensure and Bonding information
- Detailed processes for quality control
- Proposed Fee Schedule & Rate by position
- Company Profile
- Business References
- Hiring practices for attracting, training and retaining personnel, conducting criminal checks, and verifying credentials/licenses/work experience.
3. PROJECT PURPOSE AND DESCRIPTION
Purpose: A security service that takes on “The Arena” along with TRP NOW, Inc. must work in tandem with management to achieve a seamless and nearly flawless routine of everyday safety in operations. We are looking to partner with a security team that works well with our team but can also execute independently with our interests in mind. As a company, TRP NOW, Inc. would like to minimize if not eliminate serious security issues at The Arena with the help of a company whose practices are precise and scrupulous in nature. The goal is to keep all that inhabit The Arena from day to day protected from harm and to provide patrons and artists with a safe and fun-loving experience from entry to exit of the venue.
Description: At “The Arena”, we need a team that’s able to secure an entire 8,000 seat arena. On show days, we would simultaneously need the stage, three gates and administrative building guarded as well. The work conditions will be indoors and outdoors in a myriad of conditions, including but not limited to: rain, heat, cold, extreme sun exposure and wind. Long hours are also a part of this position as show days are a minimum of 12-18 hours long depending on several factors. Security manages all that enter and exit our venue, and so we expect for all of our patrons, vendors and talent to come and leave without incident if we can make that possible with the help of the finest security team. The head of security and the Arena’s executive manager will work closely in order to ensure that all bases are covered.
“The Arena’s” events take place year-round, including some holidays. The event types include but are not limited to: graduations, special events, parties and concerts of assorted musical genres.
4. PROJECT SCOPE
TRP NOW, Inc. is requesting a professional, well-trained security team with poise and cohesion within the group. The ability to work within large crowds is imperative while simultaneously providing seamless communication with management. Additionally, a level of customer service must be maintained as your team must have the ability to effectively communicate with patrons. We would like to implement new practices to ensure the safety of our patrons as well as an uncomplicated and comfortable work environment for everyone. The ideal candidate would be responsible for having a plan for crowd management and crowd control services.
The selected firm will be responsible for providing security and crowd management services both during events and at designated pre/post-event times. Services include:
A. Event Security
- Entry gate security screening (bag checks, metal detectors, ticket verification)
- VIP and backstage access control
- Perimeter and parking lot patrol
- Stage and performer protection
- Emergency response coordination with local law enforcement and fire authorities
B. Non-Event Security
- Overnight building monitoring during setup/tear-down periods
- Keyholder and alarm response
- Scheduled patrols and access log maintenance
C. Staffing Requirements
- Uniformed officers (armed/unarmed as appropriate)
- Supervisory personnel for large-scale events
- Crowd control and guest services training required
- Mixed gender staff (male/female)
- Bilingual staff preferred (English/Spanish)
D. Equipment
- Radios and communication systems
- Magnetometers and wands
- Incident reporting tools (digital preferred)
5. HIRING AND TRAINING REQUIREMENTS
To ensure the highest quality of service and safety compliance, each proposing firm must provide a detailed description of their hiring and training process, including:
- Recruitment Criteria: Minimum qualifications, screening procedures, and background check process for new hires.
- Certification Requirements: State licensing, security guard certification, CPR/first aid, de-escalation, and crowd management training.
- Ongoing Training: Frequency and scope of refresher courses, supervision evaluations, and annual compliance audits.
- Cultural & Customer Service Training: Emphasis on professionalism, hospitality, and public engagement to align with TRP NOW, Inc.’s brand standards.
- Performance Evaluation: Methods for monitoring employee performance, handling disciplinary issues, and rewarding exceptional service.
- Firms should include supporting documentation, such as sample training outlines or certification programs.
6. CONTRACT TERMS
- Contract Term: One (1) year with renewal options]
- Billing: Vendor must submit a clear rate schedule by position (officer, supervisor, manager)
- Compliance: Vendor must adhere to all local, state, and federal security and labor laws
- Insurance: Vendors must maintain minimum coverage levels as required by TRP NOW, Inc.
7. REQUEST FOR PROPOSAL TIMELINE
Your request for proposal is due to us no later than Wednesday, November 12, 2025.
If additional information or discussions are needed with any bidders, the bidder will be notified.. Should your bid be chosen, we will notify you and begin the process of acclimating our companies immediately after we have reached this decision.
8. BUDGET
All proposals must include proposed costs to complete the tasks on the project scope. Costs for services should be stated in your preferred format. Please ensure the ease of understanding to the best of your ability. All costs and fees must be clearly described in each proposal.
9. BIDDER QUALIFICATIONS/SUBMISSION REQUIREMENTS
- Number of years in business
- Number of employees
- Liability Insurance and worker compensation proof of coverage
- Licensure and Bonding (specifics)
- Minimum of 3 Business References
- Strong reputation for reliability, professionalism, and responsiveness
- Proven ability to scale operations from 1,000 to 8,000 attendees
- Hiring practices for attracting, training and retaining personnel, conducting criminal checks, and verifying credentials/licenses/work experience
- Staffing Plan and Event Coverage Model
- Fingerprinted and cleared through the Georgia Crime Information Center (“GCIC”)
Firms should include supporting documentation, sample training outlines, previous event/arena venue experiences and certification programs.
10. PROPOSAL EVALUATION CRITERIA
TRP NOW, Inc. will evaluate all proposals based on the following criteria. To ensure consideration for this Request for Proposal, your proposal should be complete and include all of the following criteria:
- Overall proposal suitability: proposed services must meet the scope and needs included herein and be presented in a clear and organized manner
- Organizational Experience: Bidders will be evaluated on their experience as it pertains to the scope of this project
- Previous work: Bidders will be evaluated on examples of their work pertaining to security services as well as client testimonials and business references
- Value and cost: Bidders will be evaluated on the cost of their services based on the work to be performed in accordance with the scope of this project
11. ADDITIONAL INFORMATION
- Pre-bid site visits may be arranged upon request. Please request a site-visit via email at rfpresponses@trpnow.com
- TRP NOW, Inc. reserves the right to reject any or all proposals, negotiate terms, and award the contract deemed most advantageous to the organization.
- Proposals must be submitted in PDF format to the email address provided by November 12, 2025.
- Please send RSVP/questions/inquiries/proposals at rfpresponses@trpnow.com